Services
Value delivery to customers is a core value at Intellect Automation. We believe in serving our customers above and beyond their expectations. Our unique proactive approach helps us better understand customer issues and work out long term solutions. We actively conduct customer satisfaction surveys and use the feedback to continuously better our processes, services and products.
Capturing issues and tracking them till they are resolved is an important aspect of customer service. Intellect Automation has a customised dedicated web-based complaint logging and monitoring system which can be globally accessed. Alerts are generated as soon as a case is logged in, and also on closure. The norm for closing customer complaints is within 7 days.
